The safety and health of our staff and visitors are our priority and we will do our best to ensure a safe and fun experience. Our visits will be conducted in accordance with the safety standards required by public health authorities.
1 Keep the distance of 2 meters between visitors.
2 Compulsory disinfect hands with disinfectant gel before visit.
3 Required the use of mask during the visit.
4 All personnel must wear gloves.
5 Required the use of disinfectant gel available on devices throughout the visit.
6 Frequent space hygiene.
7 Groups of up to 10 people.
8 Required to measure the temperature at the entrance of the enclosure.
9 Air ventilation system throughout the space.
10 Sweets within our space are served in accordance with the hygiene and safety rules of the health authorities.
11 All spaces are disinfected during the day.
Frequently Asked Questions:
WHAT ARE THE SPACE CLEANING PRACTICES?
Our space is cleaned before each opening and at the end of the day using cleaning solutions recommended by health authorities.
Throughout the day, our staff will disinfect all parts and/or experiences immediately after any exposure or contact with visitors.
We guarantee that every time the visitor enters a room, it will be properly disinfected.
DO I NEED PERSONAL PROTECTIVE EQUIPMENT TO ENTER THE MUSEUM?
Yes. Masks are required at the time of entry and we reserve the right to refuse entry to visitors who do not comply with the pre-established rules. We ask visitors to bring their own mask. Masks are optional for children up to 2 years of age due to the additional risk of suffocation.
We will also have our sweet and happy masks for sale in space.
CAN I REMOVE MY MASK TO TAKE PHOTOS WITHIN THE EXPERIENCE?
Unfortunately, the answer is NO. Masks should be used all the time (even for photos) during the experience to ensure everyone's safety. We reserve the right to expel the visitor from our facilities if they do not use or refuse to wear the mask throughout the experience. Visitors expelled from the premises will not be entitled to a refund.
HOW TO ENSURE STAFF ARE HEALTHY BEFORE INTERACTING WITH VISITORS
Before entering the building and at the beginning of each shift, employees will be asked to:
- Fill out a digital form about symptoms and possible exposure to the virus.
- Measure temperature (fever limit is 37.5 C).
- Uniforms will be washed daily in the laundry room.
In addition to these rules, all staff will also be evaluated each week.
WHERE'S THE POOL?
We renewed the pool experience! Unfortunately and for now, THERE IS NO MORE 'SWIMMING', but we promise that the visit will be equally exciting.
ARE THERE PROVISIONS WITH ALCOHOL GEL DURING THE ENTIRE EXPERIENCE?
Yes! Throughout the experience, there are many places to disinfect and wash your hands, even at the entrance. In the room there are also bathrooms where they can and should wash their hands whenever they wish.
WHAT SHOULD I DO IF I HAVE CONTACTED SOMEONE WHO HAS TESTED POSITIVE ON COVID-19 AFTER VISITING THE MUSEUM?
Unfortunately we know that this may be part of the new standard and from what we ask is that you contact us immediately by sending an email email@example.com
HOW CAN YOU ENSURE THAT VISITORS MEET THE SAFE DISTANCE?
Groups of more than 10 people will be banned and there will be markers on the ground to ensure that the safety distance is met.
HOW ARE SWEETS SERVED?
Sweets will be served by staff with personal protective equipment (masks and gloves)!
I'M NOT FEELING WELL, WHAT SHOULD I DO?
Please stay home and comply with social isolation for at least 14 days. We will refund your ticket or reschedule a new visitation date.
WHAT HAPPENS IF A STAFF MEMBER GETS COVID-19?
If a staff member is infected with COVID-19, they will stay home and will not be able to return to work until they have tested negative again.
HOW CAN I CONTACT YOU FOR MORE INFORMATION?
Send an email to firstname.lastname@example.org
We'll be happy to talk!
LEARN HOW IT SPREADS
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent the disease is to prevent exposure to the virus. The virus is thought to spread from person to person, with direct contacts, through respiratory drops when an infected person coughs, sneezes or talks. These drops can fall into the mouth or nose of people nearby or be instilled.
Some recent studies suggest that COVID-19 may be spread by people who have no symptoms. It is also possible for a person to get COVID-19 by touching a surface or object that has SARS-CoV-2 and then touching the mouth, nose or eyes, however this is not the main form of covid-19 contagion.
LEARN HOW TO AVOID CONTAGION
Clean your hands frequently.
Wash your hands for at least 20 seconds several times a day.
If you do not have soap and water, use hand sanitizer containing at least 60% alcohol.
Avoid touching your eyes, nose and mouth with dirty (or unwashed) hands.
Avoid close contacts.
Cover your mouth and nose with a mask as long as you're in crowded places.
Masks should not be placed in children under 2 years of age, in anyone who has shortness of breath or is unconscious, disabled or unable to remove the mask without assistance.
Continue to maintain the interpersonal distance of 1.5 meters. Wearing a mask does not replace social distancing.
FIND OUT WHO'S AT RISK
We are all at risk, but people with pre-existing diseases, chronic diseases, are considered the main risk group in this pandemic.
People over 65 years old.
People living in nursing homes or long-term medical care.
People of all ages with underlying diseases, with chronic diseases and uncontrolled diseases.
People with COPD or moderate to severe asthma.
People who have severe heart problems.
Many conditions can cause a person to become infected, such as chemotherapy and radiation therapy treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV, and prolonged use of corticosteroids and other medicines that weaken the immune system.
People with severe obesity (body mass index [BMI] of 40 or more).
People with diabetes.
People with chronic kidney disease who have hemodialysis.
People with liver disease.
For further clarifications, questions or suggestions, please contact us at email@example.com